Return Policy

Empress Hair Collection does not under any circumstances grant refunds. We will exchange unused hair within 72 hours of purchase or grant a store credit.

Selecting a Texture

To select your texture ( Body Wave, Deep Wave, Curly, Straight or Loose Wave), please type it into the notes section when completing payment. If you do not select a texture and we can not get in contact with you we will send our default texture which is Body Wave.

Processing & Shipping

Processing takes 2-4 business days. We have a standard shipping fee of $8. This is for 1-3 day shipping after processing is complete. Our goal is ALWAYS to get you your hair ASAP. For overnight shipping or questions about tracking please email us at [email protected].